Refund policy

Return & Refund Policy

At Thistle & Ink Art, we want you to be delighted with your artwork.

Digital Downloads

Our products are digital files and no physical item will be shipped.

Because digital products cannot be physically returned, once a digital file has been supplied or downloaded, we do not normally accept returns, exchanges or cancellations where you have agreed to receive the digital content immediately and acknowledged that this affects your cancellation right.

This does not affect your statutory rights.

If your digital file is faulty, corrupted, not as described, or you experience a problem accessing your purchase, please contact us and we will be happy to help. Where appropriate, we will provide a replacement file or another remedy in accordance with your legal rights.

Personalised Artwork

For personalised or custom-made artwork, work may begin after we receive the information and/or photographs required to create your order.

Please check all names, dates, wording and other information you provide carefully. We cannot be responsible for errors contained in information supplied by the customer.

If we have made an error in your personalised artwork, please contact us and we will correct it.

Before Purchasing

Please read the product description carefully before placing your order to ensure the artwork and file format are suitable for your needs.

Colours may vary slightly between screens and when printed due to differences in monitors, printers, paper and print settings.

Need Help?

If you have any problem with your order, please contact Thistle & Ink Art through the contact details provided on our website.

We will always do our best to resolve genuine problems fairly and promptly.

Your statutory rights under UK consumer law are not affected by this policy.